Terms of Agreement
VILLA/APARTMENT Rental Agreement
PARTIES AND PURPOSE
This agreement is made between the person renting the “VILLA/FLAT/APARTMENT” (hereinafter the “GUEST”) and the party letting the “VILLA/FLAT/APARTMENT” (hereinafter “Villacentam”, acting for “KOCAER EMLAK TURİZM TİCARET LİMİTED ŞİRKETİ”) for rental of the property for a fixed period with predetermined start and end dates. Any guest (and accompanying persons) who books any of our villas/flats/apartments published on “www.villacentam.com” via the website, by phone, or by email is deemed to have accepted the following terms in advance. Breach of any term entitles Villacentam to cancel the reservation unilaterally, require the guest to vacate the property, retain the deposit and rental amounts paid, and demand any unpaid rental amounts in full.
RESERVATION AND PAYMENT
A pre-reservation may be made for our villas/apartments/flats via the reservation form on our website, SMS, phone, or email. After you provide your requested dates and the required contact and billing details, Villacentam processes the pre-rental. Villacentam collects 35% of the total amount payable as a deposit (for some properties 50%, and for some the full amount). If the deposit is paid within 1 (one) business day after the pre-rental (sometimes as little as half an hour), the property is held reserved in your name. The deposit amount and our bank details will be notified by email, SMS, or phone. The deposit may be paid by bank transfer (EFT/wire) or by credit card on the website within that period. Written rental confirmation will be sent within at most 1 business day after the deposit is received, stating the total price, deposit paid, reserved dates, and the date/time of the deposit. If the deposit is not paid, Villacentam may cancel without further notice and accept another reservation. The remaining balance is collected in cash upon delivery after checks at check-in. Because the property is delivered furnished, a damage deposit of between TRY 2,000 and TRY 15,000 may also be collected in cash at check-in and will be refunded after inventory check at departure if there is no loss or damage. Please have these cash amounts ready on arrival to avoid inconvenience.
CHECK-IN / CHECK-OUT
On the reservation start date, check-in is from 16:00 at the earliest and by 20:00 at the latest. Guests may not check in outside these hours; arrival after the latest check-in time means check-in the next morning at Villacentam’s start of business (09:00). Villacentam is not responsible for overnight accommodation or related problems if the guest arrives early or late. Finding and paying for overnight stay is the guest’s responsibility. Check-out is by 10:00 at the latest in all regions. The guest is fully liable for problems, losses, or damages caused by failing to vacate by 10:00 and will cover any resulting financial loss to Villacentam. Please plan travel accordingly. Early departure requires 24 hours’ prior notice to Villacentam. If check-out occurs without property inspection due to peak demand, the damage deposit will be transferred to a bank account provided by the guest, with transfer fees deducted from the deposit. No refund of rental fees is made for early departure at the guest’s request (unless stated otherwise on the property’s own page).
PROPERTY CAPACITY
No guests above the capacity stated on our website or above the number stated at booking are accepted (including children and infants). After confirmation, any change in guest count must be requested in writing and may be approved by Villacentam subject to capacity; an extra fee may apply. Guests not listed on the reservation are not accepted before or after check-in. If this is breached, Villacentam may require vacation of the property, cancel the reservation, demand full vacation before the rental period ends, and claim the full fee plus extras. Processing is based on the guest’s declarations; the guest confirms the information is true and complete and accepts related liability.
CLEANING / MAINTENANCE AND EXTRA COSTS
Daily, weekly, and monthly rental prices include arrival cleaning. For stays of 2 (two) weeks or more, weekly cleaning and towel/sheet changes are included. Any additional cleaning or linen change is chargeable. Pool and garden maintenance is performed early each morning (or in the evening at some properties). Technical issues during the stay are remedied by the owner; Villacentam is not liable and only assists. Staff must enter the garden or interior for periodic pool, garden, and inventory maintenance; guests must allow access when required. Unless otherwise stated on the property detail page, electricity, water, bottled gas, pool lighting, internet, and air conditioning use are included in the price. Pool lighting, A/C, and internet are not standard at every property—please read the property features carefully.
PETS / SMOKING
Unless otherwise stated, pets are not accepted. Smoking is not allowed in any indoor areas of our properties.
PRICES
Rental rates on our website are daily, weekly, or monthly. Deposits may be paid by bank transfer (EFT/wire) or credit card.
RESERVATION, PAYMENT, CANCELLATION AND REFUND CONDITIONS
From the moment the deposit (by EFT, wire, credit card—single payment or installments—mail order, etc.) is paid into our account, cancellations made until 30 days before check-in forfeit the entire deposit, because that amount is paid to the property owner as a prepayment. The remaining balance must be paid in cash at check-in.
The guest may cancel before travel begins. Cancellation notices must be submitted to Villacentam in writing; non-written notices are not accepted. In cancellations, Villacentam retains percentages of the total service price as follows.
If a deposit has been collected
a) The deposit is strictly non-refundable.
b) If cancellation is up to 30 days before travel start, the guest must pay the stated deposit amount.
c) If cancellation is between day 29 before travel and the start date, or in case of no-show, the guest must pay 100% of the travel price.
If the full amount has been collected
a) 35% of the total travel price is strictly non-refundable.
b) If cancellation is up to 30 days before travel start, the guest pays 35%; the remaining 65% is refunded to the account you provide, less transfer fees.
c) If cancellation is between day 29 and the start date, or no-show, the guest must pay 100%.
Credit-card refund charges imposed on Villacentam by the state or banks are deducted from any refund. If Villacentam unilaterally cancels, the guest is informed promptly and an equivalent available property may be offered; if declined and not force majeure, amounts paid are refunded. Villacentam is not liable for consequential losses (tickets, rentals, hotels, permits, etc.). For certain properties (as stated on the detail page), the full deposit and/or full rental due 30 or 60 days before arrival is non-refundable even if cancelled. Failure to pay the balance on time entitles Villacentam to cancel, retain paid amounts, and rebook. Cancellations are valid only in writing when received by Villacentam; phone-only cancellations are invalid.
DAMAGE DEPOSIT
A damage deposit (typically between TRY 500 and TRY 15,000 depending on the property) is collected in cash at check-in and refunded at check-out after inventory if there is no damage, loss, or missing items. Transfer fees apply if refunded by bank transfer.
SWIMMING POOLS
Pool use is at the guest’s own risk. Children must be supervised. Villacentam is not liable for accidents in or around the pool. Daily pool maintenance is mandatory for health and safety and cannot be waived at the guest’s request. Pool water levels follow technical standards and cannot be reduced on request.
OUR RESPONSIBILITIES AND WARRANTY
Villacentam mediates between owners and guests. The property is delivered as described on the website as far as practicable. Villacentam is not the owner and is not liable for owner-related issues beyond assisting communication. Descriptions and photos aim to reflect the property accurately; minor differences do not constitute grounds for cancellation or compensation.
INVOICE – TAX
Invoices are issued in accordance with Turkish tax legislation. Guests must provide accurate billing details.
GUEST RESPONSIBILITIES
The guest must use the property with care, comply with house rules, not disturb neighbors, and return keys and inventory in good condition. Illegal activity, parties beyond capacity, or damage may result in eviction without refund and liability for losses.
FORCE MAJEURE
Villacentam is not liable for failure to perform due to force majeure (natural disaster, war, epidemic, government bans, strikes, etc.). Where possible, alternative dates may be offered for the deposit already paid.
COMPLAINTS
Complaints must be reported to Villacentam in writing during the stay so that remedies can be attempted. Complaints raised only after departure may not be considered.
SECURITY AND PRIVACY POLICY
Except as defined in this Privacy Policy and Terms of Use, Villacentam will not disclose personal information to companies or third parties. www.villacentam.com may identify and use IP addresses for general identification and demographic purposes when necessary. Villacentam is not responsible for the privacy practices of third-party sites.
OTHER IMPORTANT INFORMATION
1) Villacentam is not liable for road conditions (poor, steep, unpaved, wet, etc.) beyond its control.
2) Villacentam is not liable for accidents or other issues during travel to the property.
3) Villacentam is not liable if materials used in construction (wood, plastics, plants, etc.) cause health or psychological discomfort.
4) Guests generally need a private vehicle; reaching the property is the guest’s responsibility.
5) Third-party taxis, transfers, or car hire are the guest’s responsibility; Villacentam does not intervene.
6) Dissatisfaction with geographic location is not Villacentam’s responsibility; map pins are approximate (Google/Yandex).
7) Vehicle damage, accidents, roadworks, tar, glass, punctures, etc. on the way are not Villacentam’s responsibility.
8) Low ground clearance, weak engines, or inexperience driving that prevents access is the guest’s responsibility.
9) Distance charts on detail pages are approximate.
10) “Airport” means the nearest airport (Dalaman, Bodrum, Antalya, etc.)—confirm with Villacentam before buying tickets.
11) Nearby town center, transport, beach, market, and restaurant distances are approximate; closures or relocations are not Villacentam’s responsibility.
12) Pool accidents (drowning, falls, fractures, etc.) are not Villacentam’s responsibility.
13) Hot water is typically from ~160 L solar tanks; excessive use may deplete hot water—not Villacentam’s responsibility.
14) No food, drinks, or meal services are provided at properties.
15) Poor mobile/internet signal is not Villacentam’s responsibility—check with your operator.
16) Do not buy tickets or take leave until you receive confirmation email and confirmation document—even after payment.
17) Accidents caused by the guest, utility outages (power, water, internet providers), etc. are not Villacentam’s responsibility.
18) Claims that the property differs from website photos/size are not accepted as grounds against Villacentam.
19) Weather and natural conditions are not Villacentam’s responsibility.
20) Insect/animal bites/stings are not Villacentam’s responsibility.
21) “Private/conservative” villas must be labeled as such on the detail page; otherwise they are not guaranteed private from outside view.
22) Ants/insects attracted by food or waste are the guest’s responsibility.
23) Illness or chemical allergies related to pool/shower water are not Villacentam’s responsibility.
24) Livestock, manure, animal noise, or odors nearby are possible and not Villacentam’s responsibility.
25) Third-party drones, etc. are not Villacentam’s responsibility.
26) If the guest does not check in at the booked time and has not notified Villacentam in writing of a late arrival, Villacentam waits 24 hours; thereafter it may re-rent with no refund or claim by the original guest.
27) Events such as death, war, illness, relationship issues, postponed weddings, accidents, or cancelled leave do not create a cancellation right beyond the stated rules.
28) During COVID-19 style intercity or long curfew bans, Villacentam may help apply prepaid amounts to later dates where possible. Attempting to terminate for other invented reasons may entitle Villacentam to terminate and claim the contract amount.
DISPUTES
Fethiye Enforcement Offices and Courts have jurisdiction over disputes arising under this agreement. GUESTS WHO BOOK ANY OF OUR VILLAS/APARTMENTS/FLATS ARE DEEMED TO HAVE ACCEPTED ALL TERMS ABOVE. BREACH OF ANY TERM ENTITLES VILLACENTAM TO CANCEL RESERVATIONS UNILATERALLY, REFUSE REFUNDS, AND DEMAND THE FULL FEE.