• How to Make a Pre-Reservation by Phone or Email?

For any villa/apartment in our portfolio that you like, you can contact us by phone or email and get general information from Villacentam staff. After we check availability and confirm whether the property is free, we get back to you. A Pre-Reservation Document is then sent to you by email.

• Pre-Reservation via “Send Request” on Our Website

After you submit a request on our website, we check whether the villa/apartment is available. Once availability is confirmed, we inform you and send a Pre-Reservation Document by email.

• Payment Options

You will be directed to the payment page via the link in the Pre-Reservation Document or through My Reservations on the homepage.

1. Bank transfer (EFT/wire) to our company accounts.
2. Credit card payment.

• Option Period

Payment must be completed within the stated period. During this time the villa is held under option for you from the time of your pre-reservation.

• Payment Amount

1. Deposit: Pay the stated deposit of the total amount by credit card or bank transfer. The remaining balance is collected in CASH at check-in.
   *The deposit percentage may vary. The remainder is collected in cash at check-in.
2. Full total: You may pay the full amount.
   *Installments depend on your bank’s terms. Some banks offer installments after payment.

• Damage Deposit

The amount collected at check-in is refunded on departure if there is no damage, loss, or missing items. It typically ranges from TRY 500 to TRY 1,000 depending on the villa.

• After payment, a Confirmation Document will be sent to you.
• To reach your rented villa, call our agency or the authorized phone number provided to you separately.
• Location details will be shared by phone or email. You can also check My Reservations.
• We wish you a wonderful holiday. Please send any suggestions or complaints during business hours.