CANCELLATION TERMS AND REFUND CONDITIONS

The guest may cancel their trip before travel begins. Cancellation notices must be submitted to Villacentam in writing; verbal notices are not accepted. In case of cancellation, Villacentam will retain certain percentages of the total travel service price stated in the travel agreement to cover arrangements and costs already incurred. These amounts are set out below.

Cancellation conditions;

If a deposit (prepayment) has been collected
a) The deposit paid for the reservation is strictly non-refundable.
b) If cancellation occurs up to 30 days before the travel start date, the guest must pay the stated deposit amount of the total travel price.
c) If cancellation occurs between the 29th day before travel and the travel start date, or if the guest does not arrive (no-show), the guest must pay 100% of the travel price.
If the full total payment has been collected
a) 35% of the total travel price is strictly non-refundable.
b) If cancellation occurs up to 30 days before the travel start date, the guest must pay 35% of the total travel price. The remaining 65% will be refunded to the account you provide. Transfer fees will be deducted from that amount.
c) If cancellation occurs between the 29th day before travel and the travel start date, or if the guest does not arrive (no-show), the guest must pay 100% of the travel price.

For cancellations of reservations paid by credit card, any financial losses, commission fees, or similar charges imposed on Villacentam by the Republic of Türkiye, a bank, or banks in connection with the refund process will be deducted from the amount to be refunded to the guest.
If Villacentam cancels a villa/apartment/flat reservation unilaterally for any reason, the guest will be informed as soon as possible. An equivalent available property for the same dates may be offered from our portfolio. If the guest does not accept this and the situation does not fall under force majeure, the amount paid will be refunded. Villacentam is not liable for losses arising from reservations cancelled by Villacentam. Villacentam is not responsible for airline or bus tickets, car/boat rental, transfer services, hotel or guesthouse stays, or any other costs or permits obtained by the guest. By renting the property, the guest accepts this.
Additionally, for certain properties (as stated on the property detail page), the full deposit already paid and—where the property detail page requires full payment 30 or 60 days before the reservation date—the full rental amount will be charged. Even if the reservation is cancelled, no refund is made.
If the guest fails to pay the remaining balance on time, Villacentam reserves the right to cancel the reservation, retain amounts already paid, and accept another reservation for the property.
Cancellations must be made in writing (by electronic means or registered mail with return receipt). Cancellations made only by phone are not valid. A cancellation is effective when Villacentam receives the written notice. Villacentam is not liable for non-use of the property due to guest fault or termination without proper written notice, from the moment the reservation is confirmed. The full contract amount becomes due on the agreed delivery date, and Villacentam reserves all legal rights in this regard.